Do I need a prescription to order medication?
When ordering prescription medications, you are required to provide a valid prescription. The prescription must be issued by a licensed physician, and we accept prescriptions from doctors at recognized hospitals in mainland China. Once we receive your order, we will inform you of the prescription requirements. Please note that over-the-counter (OTC) medications do not require a prescription.
Why do I need to fill out a health record form?
The doctors and pharmacists at Hong Kong Global Pharmaceutical Trading Co., Ltd. require your health and medication history in order to properly assess the therapeutic effects of the medication for you, ensuring your health and medication safety.
How long will it take to process my order?
Once Hong Kong Global Pharmaceutical Trading Co., Ltd. receives your order, the physician's prescription, and payment for the medication, our professional staff will review the order, and a licensed pharmacist will verify the prescription to select the correct medication for you before arranging shipment. Processing typically takes around 7 days, and you should receive your medication within 3–6 weeks after payment, depending on the country where the medication is manufactured and the city in which you reside. Hong Kong Global Pharmaceutical Trading Co., Ltd. will deliver your medication via postal courier service to ensure safe receipt. Once the medication has been shipped, we will send you an email with the tracking/shipping information. Please note: for users who require ongoing refills of long-term medications, please be sure to arrange your next order with sufficient lead time.
What are China Customs' restrictions on mailing medications?
Please refer to the following for the relevant regulations of China Customs:
Regulations on the Administration of Articles Entering and Exiting the People's Republic of China – "Inspection and Release of Inbound and Outbound Personal Luggage" and "Customs Clearance of Inbound and Outbound Personal Mail Articles":
Customs Clearance of Inbound and Outbound Personal Mail Articles
Administration of Mailed Special Goods
(1) Medications for general treatment purposes sent by mail should be within the value limit for postal parcels.
(2) For medications used in emergency or critical treatment—such as medications for treating cancer, mental illness, etc.—items intended for personal use in reasonable quantities are not subject to the value limit restriction.
(3) Items that do not contain prohibited content will be released provided they are in reasonable quantities for personal use; quantities exceeding what is reasonable for personal use shall be returned to the sender.
How can I ensure my information is secure when I visit the Hong Kong Global Pharmaceutical Trading Co., Ltd. website?
All information you submit to our website is kept strictly confidential and cannot be accessed by any other party. We employ the highest level of technology to protect and ensure that your information is not compromised on the internet (128-bit SSL encryption). Your confidential information will never be sold to any marketing company.
Is a prescription from a Chinese doctor acceptable?
Hong Kong Global Pharmaceutical Trading Co., Ltd. can accept prescriptions issued by doctors in mainland China; however, the medication names and dosages must be described in English.
What is a generic drug?
Generic drugs, also known as non-branded medications, are drugs equivalent to their brand-name counterparts. According to standards set by the U.S. FDA and Health Canada, generic drugs share the same drug name, bioequivalence, safety, and strength as brand-name drugs, as well as the same route of administration, quality, performance, and intended use. There is no difference between the two, yet generic drugs are priced significantly lower than brand-name drugs.
When a pharmaceutical company originally develops a brand-name drug, regulatory authorities grant that company exclusive rights to manufacture and sell the drug in order to protect its patent. Once the patent on a brand-name drug expires, other manufacturers may sell generic versions of the drug in accordance with the relevant regulations of the U.S. Food and Drug Administration (FDA) or Health Canada. In order to obtain approval from the FDA or Health Canada, a generic drug must meet the following requirements:
- Contain the same active ingredient as the brand-name drug
- Have the same strength, dosage form, and route of administration
- Have the same indications for use
- Meet required standards for batch consistency in ingredients, strength, purity, and quality
- Comply with the FDA's and Health Canada's Good Manufacturing Practice (GMP) regulations, in accordance with the same requirements applied to brand-name drugs
Please note that, due to patent law, some generic drugs may be available on the market in the United States but not in Canada. Likewise, certain generic drugs available in Canada may not be available in the United States. For your convenience, Hong Kong Global Pharmaceutical Trading Co., Ltd. lists both brand-name and generic drugs together, making it easier for you to compare their prices.
Are generic drugs safe?
Non-branded (generic) drugs offer the same safety and efficacy as their corresponding brand-name counterparts. Generic drugs are subject to the same rigorous approval and regulatory standards in both Canada and the United States as brand-name drugs. Millions of Canadians prefer generic medications because they are reasonably priced while offering the same therapeutic effect as brand-name drugs.
Why does the same medication come in different shapes?
The medication you receive from Hong Kong Global Pharmaceutical Trading Co., Ltd. may differ in shape from that produced by other manufacturers; however, their chemical composition remains the same. There is no need to be concerned about this, as it is common for medications manufactured by different pharmaceutical companies to vary in shape.
Why does the same medication have different names?
Some medications have different names in different countries, even though their main active ingredients are the same. Please be sure to carefully verify both the Chinese and English names of the medication. If you find that a medication has a different English name, please confirm with your doctor, or contact us for verification. For example, the medication known as Prilosec in the United States is called Losec in Canada.
How can I pay for my order?
Once we receive your order, we will provide you with detailed banking information. Please notify us promptly after making the payment, and we will confirm receipt of your payment as soon as possible.
Are there any other hidden fees when purchasing medication?
Our charges consist of two components: (1) the purchase price of the medication, and (2) the courier/shipping fee for the medication. Aside from these, there are no other charges.